Terms and Terminology.
The "client" or "customer" refers to any person, persons or business that use any of the "My Local PC Repair" services, website or interact with "My Local PC Repair".
Keeping Your Data Safe.
Who's The Controller Of Collected Personal Data?
What Data Do We Collect?
Data that we may collect from clients includes the following:
- Your full name (Personal Data).
- Your full address and postcode (Personal Data)
- Your phone number (Personal Data).
- Your email address (Personal Data).
- IP Address (Personal Data and Behavioural Data).
- Device Identifiers e.g. web browser and device you use on our website (Behavioural Data).
- Details of the problem, needed for the service you require. (Voluntary Data).
How Do We Collect This Data?
Using the Services of My Local Repair.
We collect some information directly from you when you book a call out service with “My Local PC Repair”.
Contacting / Communication with My Local PC Repair.
We may also collect some/all of this information when you contact us via phone, contact form on the website, email, or letter with queries, complaints, comments or praise.
We may collect some/all of this information that you voluntarily post about yourself on public areas of our platform (such as our Facebook and Twitter pages).
We may also collect some data about you from third parties (such as Facebook and Twitter) that have obtained your permission to share data with us. For example, your name, contact details, and details of the problem if you use Facebook or Twitter to contact us.
We may also collect publicly available information from social networking sites such as Facebook and Twitter, for example likes, shares, tweets and posts about “My Local PC Repair”.
Using the My Local PC Repair Website.
We may also log and use information about any service or website errors to make technical improvements to the “My Local PC Repair” website and its services.
Testimonials and Reviews.
We may collect information you voluntarily provide on public Testimonials (from our website), and third part public review platforms such as our Facebook page or Google.
What do we use your data for?
This section sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.
Personal Data and any additional Voluntary Data is used to communicate with the client, and to provide you with our services
We use Personal Data, Voluntary Data, and Behavioural Data to help us monitor, analyse and improve “My Local PC Repair” website and the services we offer. We use this data to help us understand which content and services are most used by our clients, to help us identify errors, and identify any service and support that needs improvement. This enables us to provide you with the best possible service and support.
What is our legal basis for using your data?
This section tells you what that legal basis is in relation to each of the purposes set out above.
We process your personal data for all of the purposes identified under the “What Do We Use Your Data For?” section above, on the basis that it is in our legitimate interests to carry out these activities/services.
Further information about what those interests are is set out below.
Purpose: Providing you with our services
Legitimate Interests: To ensure that “My Local PC Repair” clients receive the best service possible, within the quickest time frame.
Purpose: Improving our services
Legitimate Interests: To make sure that we continue to improve our service and provide our clients with the best customer service possible.
Who do we share your data with?
We do need to share your personal data with some third parties in some rare circumstances. This includes where we use third party suppliers to perform various services for us or the client, such as if you need to purchase a replacement part from a third party or ask us to refer your details to third party service for additional help or advice.
We will also share your personal data with third parties in the following circumstances:
- Where you have specifically consented to us sharing your data with a particular third party
- Where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party.
How long do we keep your data for?
We will keep your personal data for as long as you continue to use the services of “My Local PC Repair”, and for a period that is required to keep adequate records for HMRC Income and Tax purposes.
What rights does the client have?
You have a number of rights under data protection law. Some of these rights and how you can exercise them are set out in this section.
Please note we will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.
We will respond to any requests to exercise your rights as soon as we can and in any event within one month of receiving your request and any necessary proof of identity or further information. If your request is particularly difficult or complex, or if you have made a large volume of requests, we may take up to three months to respond. If this is the case we will let you know as soon as we can and explain why we need to take longer to respond.
You have a right to ask us to send you a copy of your Personal Data that we hold about you. This request must be made in writing using this Contact Form.
You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.
How can you contact us?
What if this policy changes?