Privacy Policy

Terms and Terminology.

In this Privacy Policy, references such as “our”, "we", "us", "I" and "My Local PC Repair" refers to My Local PC Repair and its owner Matt Roberts (Matthew Roberts).

The "client" or "customer" refers to any person, persons or business that use any of the "My Local PC Repair" services, website or interact with "My Local PC Repair".
Agreement.

All services/support given by and/or interactions with "My Local PC Repair" are subject to the My Local PC Repair Terms & Conditions and Privacy Policy. By browsing this website and/or using our services and/or interacting with "My Local PC Repair", the client acknowledges that they have read, understood and agree with the My Local PC Repair Terms and Conditions, and Privacy Policy stated.

Keeping Your Data Safe.

“My Local PC Repair” are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you, the client / customer have in relation to that data.

Who's The Controller Of Collected Personal Data?

We are the "controller" of all personal data collected and used for the purposes of providing all services, support, and communication with “My Local PC Repair”, and for any other purposes set out in this Privacy Policy. This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.

Please contact Matthew Roberts, who is the sole owner of “My Local PC Repair” if you have any queries regarding this privacy policy. Matthew Roberts may be contacted using this Contact Form, or by calling 07 94 93 90 999.

What Data Do We Collect?

Data that we may collect from clients includes the following:

  • Your full name (Personal Data).
  • Your full address and postcode (Personal Data)
  • Your phone number (Personal Data).
  • Your email address (Personal Data).
  • IP Address (Personal Data and Behavioural Data).
  • Device Identifiers e.g. web browser and device you use on our website (Behavioural Data).
  • Details of the problem, needed for the service you require. (Voluntary Data).

How Do We Collect This Data?

Using the Services of My Local Repair.

We collect some information directly from you when you book a call out service with “My Local PC Repair”.

Contacting / Communication with My Local PC Repair.

We may also collect some/all of this information when you contact us via phone, contact form on the website, email, or letter with queries, complaints, comments or praise.

Social Media.

We may collect some/all of this information that you voluntarily post about yourself on public areas of our platform (such as our Facebook and Twitter pages).

We may also collect some data about you from third parties (such as Facebook and Twitter) that have obtained your permission to share data with us. For example, your name, contact details, and details of the problem if you use Facebook or Twitter to contact us.

We may also collect publicly available information from social networking sites such as Facebook and Twitter, for example likes, shares, tweets and posts about “My Local PC Repair”.

Using the My Local PC Repair Website.

We may collect information about how you use the “My Local PC Repair” website using cookies and similar technology. This may include your IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on. You can find more detailed information about this in our “Cookie Policy & Cookies in Use on This Website” section located on our “Terms and Conditions” page.

We may also log and use information about any service or website errors to make technical improvements to the “My Local PC Repair” website and its services.

Testimonials and Reviews.

We may collect information you voluntarily provide on public Testimonials (from our website), and third part public review platforms such as our Facebook page or Google.

What do we use your data for?

This section sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.

Personal Data and any additional Voluntary Data is used to communicate with the client, and to provide you with our services

In the unlikely event that the Voluntary Data you provide includes any special categories of personal data (such as information about your health, race or religion), you must make sure before you provide this that you are happy for us to use that Voluntary Data for the purposes set out in this Privacy Policy.

We use Personal Data, Voluntary Data, and Behavioural Data to help us monitor, analyse and improve “My Local PC Repair” website and the services we offer. We use this data to help us understand which content and services are most used by our clients, to help us identify errors, and identify any service and support that needs improvement. This enables us to provide you with the best possible service and support.

What is our legal basis for using your data?

This section tells you what that legal basis is in relation to each of the purposes set out above.

We process your personal data for all of the purposes identified under the “What Do We Use Your Data For?” section above, on the basis that it is in our legitimate interests to carry out these activities/services.

Further information about what those interests are is set out below.

Purpose: Providing you with our services

Legitimate Interests: To ensure that “My Local PC Repair” clients receive the best service possible, within the quickest time frame.

Purpose: Improving our services

Legitimate Interests: To make sure that we continue to improve our service and provide our clients with the best customer service possible.

Who do we share your data with?

We do need to share your personal data with some third parties in some rare circumstances. This includes where we use third party suppliers to perform various services for us or the client, such as if you need to purchase a replacement part from a third party or ask us to refer your details to third party service for additional help or advice.

We will also share your personal data with third parties in the following circumstances:

  • Where you have specifically consented to us sharing your data with a particular third party
  • Where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party.

You should also be aware that if you choose to share “My Local PC Repair” content on social media (Such as via the Facebook and Twitter share buttons on this website), the relevant social media platform will know what page you are on in order to share that page. The use of that information will be governed by the social media platform's own privacy policy.

How long do we keep your data for?

We will keep your personal data for as long as you continue to use the services of “My Local PC Repair”, and for a period that is required to keep adequate records for HMRC Income and Tax purposes.

What rights does the client have?

You have a number of rights under data protection law. Some of these rights and how you can exercise them are set out in this section.

Please note we will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.
We will respond to any requests to exercise your rights as soon as we can and in any event within one month of receiving your request and any necessary proof of identity or further information. If your request is particularly difficult or complex, or if you have made a large volume of requests, we may take up to three months to respond. If this is the case we will let you know as soon as we can and explain why we need to take longer to respond.

Your Rights.

You have a right to ask us to send you a copy of your Personal Data that we hold about you. This request must be made in writing using this Contact Form.

You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.

You have a right to ask us to delete your personal data in certain circumstances, for example if we have processed your data unlawfully or if we no longer need the data for the purposes set out in this Privacy Policy. If you would like to make a request to exercise this right, please contact us using this Contact Form.

How can you contact us?

If you have any questions or concerns about this Privacy Policy and/or our processing of your personal data, then please contact Matthew Roberts using this Contact Form, or by calling 07 94 93 90 999.

What if this policy changes?

“My Local PC Repair” may make changes to this Privacy Policy from time to time. Any changes we make will be posted on this page.