Terms and Conditions.
1. Introduction
1.1 Terminology
In these terms and conditions, the following terms apply:
- “My Local PC Repair,” “we,” “our,” “us,” and “I” refer to the business “My Local PC Repair” and its owner, Matt Roberts (Matthew Roberts).
- “Client,” “customer,” or “you” refer to any individual, group, or business that engages with the services of “My Local PC Repair,” visits our website, or interacts with us in any capacity.
1.2 Agreement to Terms
By using our services, visiting our website, or interacting with “My Local PC Repair,” you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions as well as our Privacy and Cookie Policy.
2. Booking a Repair or Service
2.1 How to Book
You can book a repair or service by:
- Calling or send a sms text message to Matt Roberts at “My Local PC Repair” on 07 94 93 90 999.
- Using the Contact Form on the “My Local PC Repair” website.
2.2 Service Confirmation
Once you book a repair or service, it will be confirmed either by telephone, text message or email by Matt Roberts.
2.3 Service Location
Please note that “My Local PC Repair” does not operate a walk-in shop or workshop. Repairs are primarily conducted through call-outs to your home or business or by remote support using the MLPCR Remote support software. A collect, repair, and return service is also available upon request, subject to agreement by “My Local PC Repair.”
2.4 Call-Out & Remote Support Policy
- Home or business call-outs, and Remote support sesssions are subject to availability and are scheduled on a first-come, first-served basis.
- If access to the clients premises is not provided at the agreed time, or remote support session is not made in the scheduled appointment, a charge equivalent to one hour at the current hourly labour rate, plus any applicable call-out charges, will be incurred. This charge is non-negotiable due to the limited resources and time constraints of the business.
- If “My Local PC Repair” cannot make the scheduled appointment, you will be contacted in advance to reschedule at a mutually convenient time. You also have the right to cancel the service if rescheduling is not acceptable. “My Local PC Repair” accepts no liability for missed appointments, but will make every effort to notify you as soon as possible.
2.5 Cancellation Policy
- You may cancel a home or business call-out, or remote support session at any time up to two hours before the agreed appointment time without incurring any charges.
- If a cancellation or change is made within two hours of the scheduled appointment, a charge equivalent to one hour at the current hourly rate, plus any applicable call-out fees, may be incurred. Enforcement of this charge is at the discretion of “My Local PC Repair.”
2.6 Charges
All support services are subject to current labour rates, with a minimum charge of one hour per job/appointment/call-out/remote support session. For the latest labour rates, please contact “My Local PC Repair.”
3. Remote Support
3.1 Availability
Remote support is available upon request and subject to agreement by “My Local PC Repair”. All remote sessions are conducted using the MLPCR Remote Support Software and are subject to the same terms and conditions as a call-out appointment.
3.2 Software Compatibility
Certain antivirus software may prevent the installation and use of remote support software. If the MLPCR Remote Software cannot be installed due to such restrictions, or if connection to the clients machine is not suitable to conduct the work remotely, a call-out to the client’s home or business will be necessary.
3.3 Liability
“My Local PC Repair” is not liable or responsible for any misuse of the MLPCR Remote Support Software. It is the client’s responsibility to ensure that connections to their devices are only accepted from trusted sources, such as Matt Roberts of My Local PC Repair.
4. Support Via Phone or Email
4.1 Limited Support Availability
Due to limited resources, “My Local PC Repair” does not offer support via phone, email or any text messaging service. All support, advice, and consultations must be conducted either through a call-out or via remote control of your device using the MLPCR Remote Support software.
5. Payment
5.1 Accepted Payment Methods
“My Local PC Repair” accepts payment by cash, cheque, or bank transfer in pounds sterling (GBP) only. We do not accept debit or credit cards. “My Local PC Repair” reserve the right to limit the payment method of any service at any time.
5.2 Invoices
Invoices, if requested, will be issued on the date of the call-out or the first call-out in the case of multiple visits. It is the client’s responsibility to ensure that “My Local PC Repair” has a valid email address for invoice delivery. If a paper copy is required, the client must inform “My Local PC Repair” accordingly.
5.3 Payment Terms
- Invoices must be paid in full by the due date stated on the invoice. A grace period of up to seven days from the invoice date is provided for payment.
- Late payments will result in the removal of any applied discounts and the addition of a £25 penalty fee. This penalty fee will be added the day after the invoice due date. A revised invoice will be issued to include the penalty, and an additional penalty of £25 will be applied every seven days until full payment is received.
- “My Local PC Repair” reserve the right to request immediate payment for any job, and to limit payment to a certain method at any time.
5.4 Non-Payment Consequences
Failure to pay within 28 days may result in legal action or pursuit of the debt through small claims court or other legal means. Cost of any litigation and expenses incurred by “My Local PC Repair” will be added to the clients invoice/bill.
5.5 Ownership of Goods
Ownership of goods supplied as part of a repair or service will only transfer to the client once full payment has been received.
6. Risks of Repair or Service
6.1 General Risks
Repairing or servicing computers, laptops, and other technology devices carries inherent risks. “My Local PC Repair” takes every reasonable precaution to prevent data loss, file corruption, or hardware damage, but we cannot be held responsible or liable for such issues, especially if the device is already in a compromised state.
6.2 Client Responsibility
Clients are strongly encouraged to back up all important data, files, and software prior to any repair or service. While “My Local PC Repair” will take all reasonable precautions to prevent data loss and protect hardware, we cannot accept liability for any loss or damage to data, files, or hardware.
6.3 Information Accuracy
“My Local PC Repair” relies on the accuracy of the information provided, particularly regarding issues to be addressed and software configuration preferences. We are not liable for any loss, damage, or misconfiguration resulting from incorrect or incomplete information supplied by the client. It is the client’s responsibility to ensure that all work, including software and hardware configurations, is completed to their satisfaction during the call-out or remote support session. Any discrepancies identified after the appointment will incur additional charges based on the labour time required to resolve them.
6.4 Additional Charges
If a repair or service requires a second visit due to issues, misconfiguration, or something not disclosed by the client during the initial call-out or remote support session, the subsequent visit or remote support session will be treated as a new job and charged accordingly.
7. Estimates and Quotes
7.1 Requesting an Estimate
Clients may request an estimate or quotation for repairs or services. All quotes are provided in pounds sterling (GBP) and reflect the current labour rates.
7.2 Acceptance of Estimates
Acceptance of an estimate or quotation, whether verbally, in writing, or via email, constitutes the client’s agreement to these Terms and Conditions.
8. Availability of Goods, Repairs, and Services
8.1 Availability
Goods and services offered by “My Local PC Repair” are subject to availability. We are not liable for any compensation or damages if we are unable to supply the requested goods or services.
8.2 Stock
Please note that “My Local PC Repair” does not typically stock replacement parts for laptops, computers, or other devices.
8.3 Right to Decline Service
“My Local PC Repair” reserves the right to decline any repair or service request.
9. Beyond Economical Repair
9.1 Determining Viability
“My Local PC Repair” will inform clients if a repair is deemed beyond economical repair. This assessment is based on our professional opinion, and clients are encouraged to seek a second opinion if desired.
10. File and Data Recovery
10.1 Data Recovery Limitations
If a defective part contains data, there is a high likelihood that the data is lost. “My Local PC Repair” may attempt data recovery if requested, but we do not guarantee success.
10.2 Data Backup Prior to Reinstallation
A full Microsoft Windows reinstallation typically requires the deletion of all data and software on the device. “My Local PC Repair” can attempt to back up your files before the reinstallation, but it is strongly advised that clients use their own backup devices. Software reinstallations will require original installation media and product keys to be provided by the client in most cases.
10.3 Backups
The backup of client data is solely the client’s responsibility. “My Local PC Repair” assumes no responsibility or liability for any data loss at any time.
11. Limited Liability
11.1 Limitation of Liability
“My Local PC Repair” will take all reasonable precautions to protect the integrity of devices undergoing repair or service. However, we disclaim any liability for accidental damage, data loss, loss of revenue, or any consequential damages or losses. The client agrees not to hold “My Local PC Repair” liable for any incidental damage to the device, including but not limited to scratches, casing cracks, deformations, theft, or other types of damage. The liability of “My Local PC Repair” for any repairs or services provided, including any negligence, shall be limited to the amount paid for those services, with a maximum liability of a full refund of the labor charges.
11.2 Exclusions of Liability
“My Local PC Repair” cannot be held responsible or liable for the following during or after the repairs or service (including advice or help provided by any method or medium):
- Loss or corruption of data, files, information, or records.
- Any losses attributed to the interruption of business activity while equipment is out of service for repairs or service.
- Failure by the client to follow our reasonable recommendations, instructions, and advice (e.g. such as the backup of data).
- Any loss of business goodwill.
- Any loss incurred from failure to use antivirus software.
- Any loss or damage considered to be unforeseeable.
- Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection.
- Damage caused to other equipment by parts fitted during or following any repair or service.
12. Warranties
12.1 Labour Warranty
“My Local PC Repair” offers a 30-day warranty on labour for repairs, excluding issues such as re-infection by a virus, client misuse, undisclosed software problems or misconfiguration, or something that was not disclosed by the client during the call-out or remote support session (See sections 6.3 and 6.4).
If the same problem re-occurs within 30 days of the original call-out repair, and is not part of the above exlusions, “My Local PC Repair” will undertake the labour to repair again without charge, up until the amount of time spent on fixing the problem originally. However, charges will be incurred should additional parts be required or more time is needed after the original repair time e.g. If the original call-out repair was 2 hours, as long as the warranty repair is not part of the above exclusions, is completed within 2 hours, and no further parts are needed, the warranty repair will be Free Of Charge. If the repair takes longer than 2 hours, then the additional hours labour will be charged at the current labour rate. The client has the right to deem the repair “beyond economical repair” before additional hours labour is carried out and charged. “My Local PC Repair” will always endeavor to inform the client if they feel that the repair is “beyond economical repair”.
12.2 Parts Warranty
Since clients purchase the parts for repairs, any warranty for these parts will be between the client and the part seller. “My Local PC Repair” is not responsible for the return of incorrect or faulty parts.
13. Recording of Phone Calls
13.1 Call Recording
Calls to “My Local PC Repair” may be recorded for training, safety, and record-keeping purposes. Clients agree that recorded calls may be used as evidence in any disputes.
14. Correctness of Information and Disclaimer
14.1 Accuracy of Information
While we strive to ensure that the information on our website and in our communications is accurate, errors may occur. “My Local PC Repair” is not responsible for losses or damages resulting from reliance on this information.
14.2 External Links
The “My Local PC Repair” website may contain links to external websites. We are not responsible for the content or privacy practices of these external sites.
15. Copyright of Website Design & Content
15.1 Copyright Notice
The content and design of the My Local PC Repair website are protected by copyright, owned by Matt Roberts © My Local PC Repair 2015-2024. All rights reserved.
15.2 Restrictions on Use
- You may print or download extracts for personal, non-commercial use.
- Content may be shared with third parties for personal use, with proper attribution to the website.
- Reproduction, distribution, or commercial exploitation of content without express written permission is prohibited.
- Unauthorized use will be subject to legal action, including copyright infringement notices.
16. Amendments to Terms
16.1 Right to Amend
“My Local PC Repair” reserves the right to modify these Terms and Conditions and the Privacy & Cookie Policy at any time. Changes will be effective immediately upon posting on our website or by notifying clients directly.